Frequently Asked Questions

1. What products do you offer?
At The Fetch Co., we offer a wide range of premium products for dogs and cats, including beds, toys, treats, accessories, grooming supplies, and more.

2. How do I place an order?
Simply browse our collection, add your desired items to your cart, and proceed to checkout. You can pay securely using your preferred payment method.

3. Do you offer international shipping?
Yes! We offer international shipping to many countries. Shipping times and costs may vary depending on your location.

4. How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary by destination: within the UAE, it takes approximately 3-5 business days; for international orders, it may take 7-14 business days, depending on your location.

5. Can I modify or cancel my order?
Once an order is placed, it’s processed quickly, so we’re unable to make changes or cancel it. However, feel free to contact us if you encounter any issues!

6. How do I track my order?
You’ll receive a tracking number via email once your order has shipped. You can track it using the link provided.

7. How can I contact you?
For any questions or concerns, you can reach us via our Contact Us page or email us at exepuecom@gmail.com or contact us at 73 Rodney Road, Cheltenham, ENG, GL50 1HT, GB.